PATIENT BILL OF RIGHTS
- Receive appropriate services, as prescribed, in a professional manner without discrimination relative to age, sex, race, religion, ethnic origin, sexual orientation, physical or mental handicap, or source of payment.
- Receive considerate and respectful care from everyone representing Palmetto.
- Be fully informed as to our company policies and procedures regarding billing and collection of accounts.
- Participate in decisions regarding treatment, including establishment of goals and expected outcomes.
- Expect reasonable responses to requests and concerns.
- Be assured of confidential treatment of personal and medical records, and the right to review and receive copies of these records.
- Prompt service if an orthotic or prosthetic product needs immediate repair or replacement. Such situations receive the highest priority, and every effort is made to resolve the situation in the shortest period possible. Patients may call our office at any time with such needs. A practitioner is always on call after normal business hours.
- Be fully informed of Medicare supplier standards that apply to our business. These are posted in waiting area and individual copies are available on our website at www.PalmettoOP.com
